ESA OKTAVIA E.S Pengarang

Making and Delivering Invoice in General Chasier Division at Paiton Resort Hotel Esa Oktavia Edita Sari Eglish Study Program Language, Communication and Tourism Department ABSTRACT This report presents about making and delivering invoice at Paiton Resort Hotel. I choose Paiton Resort Hotel conduct my internship program because Paiton Resort Hotel is an appropriate place to apply my English skills. I could apply all materials that I got from college such as English for Hotel and Restaurants, English for Correspondence, English for Secretary, Kesekretarisan, Public Relation, and Public Speaking. I did my internship program during 512 hour and I was placed at Paiton Resort Hotel 1. I was placed in general cashier division but sometimes I did front office activities. I did all the activities at general cashier division have a responsibility to report income and outcome of Paiton Resort Hotel. This division also has a duty to making invoice and delivering invoice by email, delivering invoice by post and directly for some companies. While doing my internship program I got some trouble because I never make invoice letter before. So, I got problem when making the invoice. I tried to learn and handling all the activities at general chasier division until I did it well. I got new knowledge and experience at Paiton Resort Hotel. I could apply my English skills and my competences at real work place. Keyword: Hotel, general chasier,invoice,