Detail Cantuman

SUMMARY
Excellent Services As A Tourist Guide At Kusuma Agrowisata Batu, Wahyu Priyo S., F31152032, 2018, 40 Pages, Language, Communication and Tourism Department, Politeknik Negeri Jember, Yuslaili Ningsih, S.Pd, M.Pd (The Supervisor)

Almost all universities or colleges has its own requirement program for the graduation of their students and one of those requirements is internship program. Internship program is an activity in certain field of work implement in company or institution. It aims for implementing the specific knowledge that has been got from the study in university or collage. And this program is also aimed for having practical experiences in order that the student can improve their skill and ability by being employee as a part of company or institution in certain position.
Kusuma Agrowisata is one of a tourism places in Batu City that focused on agro tourism field. In handling the operational activities, Kusuma Agrowisata has seven departments, they are Food and Beverage Department, Engineering Department, Front Office Department, Sales and Marketing Department, Plant Cultivation Department, Human Resources Development Department, and Sport and Adventure department.
During the internship program, the writer was in Sport and Adventure department. In this department, the writer was in Outbound Subdivision, Guiding Subdivision, and Fitness Center Subdivision. The major job was in Guiding Subdivision.
The writer explains here how to give the excellent services during the internship program at Kusuma Agrowisata as the writer did. Like the writer serviced the guest more than SOP itself, this thing is such “think and work out of the box”. So the way the writer did in guiding the guest should not be different from SOP but more than it.
Finally, The writer has conducted her internship program at Kusuma Agrowisata Batu for about 384 hours in two and a half months. During the time, the writer could get some useful things in the four subdivisions by applying her skill and knowledge while getting some new experiences.